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Our commitment to ensuring our products and services work as expected. Refunds are available if you are unable to generate stories or use the application due to technical issues.
Service Guarantee
Refund if unable to use the application
Easy Process
Simple steps to request a refund
Quick Refunds
Processed within 3-5 business days
Fair Policy
Transparent terms, no hidden conditions
At Nanhe Kissey, we offer digital products including personalized storybooks, subscription services, and individual story purchases. This policy outlines our refund terms for all digital products.
Note: Due to the digital nature of our products, refund eligibility depends on the type of purchase and how the product has been used.
For our subscription-based services (daily, weekly, or monthly story deliveries):
Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to the service until the end of your current billing period.
Refunds
If you experience technical issues that prevent you from generating stories or using the application, you may request a refund by contacting our support team. Refunds are evaluated on a case-by-case basis and are granted when the service is not functioning as intended.
Free Trial Conversion
If your free trial converted to a paid subscription and you experience issues using the service, contact support within 7 days of the conversion date for a refund.
Annual Subscriptions
For annual subscription plans, if you are unable to use the service due to persistent technical issues, you may request a prorated refund by contacting support.
For individual digital story purchases (one-time purchases, not part of a subscription):
Technical Issue Guarantee
If your story fails to generate or you experience technical issues that prevent you from accessing your purchased story, contact support for a refund or credit restoration.
Technical Issues
If you experience technical issues that prevent you from accessing your purchased digital story, please contact our support team. We will either resolve the issue or provide a refund.
To request a refund or return, please follow these steps:
Log in to your account and go to "Order History"
Select the order you wish to return or refund
Click "Request Return/Refund" and follow the instructions
Alternatively, contact our support team at support@nanhekissey.com
Tip: For faster processing, please include your order number and reason for the refund request when contacting support.
Refund Review
Once we receive your refund request, we will review and process it within 3-5 business days.
Bank Credit Timeline
After approval, the refund will be initiated to your original payment method. The amount will be credited to your bank account within 5-7 working days from the date of refund approval, depending on your bank's processing time.
Total Timeline
The complete refund process, from request to bank credit, typically takes 8-12 working days. You will receive email confirmation at each stage of the refund process.
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Cards | 5-7 working days after approval |
| UPI/Digital Wallets | 2-3 working days after approval |
| Net Banking | 5-7 working days after approval |
| International Payments | 10-15 working days after approval |
Important: We reserve the right to deny refund requests that do not comply with the above policy.
The following situations may not be eligible for refunds:
Note: We evaluate each refund request on a case-by-case basis and may make exceptions in special circumstances. Please contact our support team if you have a unique situation.
If you have any questions about our Returns and Refund Policy, please contact us:
support@nanhekissey.com
+91-120-4101115
+91-120-4295665
WhatsApp: +91-9810421063
Response within 24 hours
We're here to help! Our customer support team is available Monday to Saturday, 9:00 AM to 6:00 PM IST. We aim to respond to all inquiries within 24 hours.
Last Updated: 31st December 2025 | Version 1.0
This Refund Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future.