Our commitment to clear digital purchase terms. Credit purchases are non-refundable, and failed story generations restore credits automatically.
Service Guarantee
No refunds on purchased credits
Easy Process
Simple support path for access issues
Credit Restoration
Failed generations restored automatically
Fair Policy
Transparent terms, no hidden conditions
At Nanhe Kissey, we offer digital products including personalized storybooks, subscription services, and individual story purchases. This policy outlines our refund terms for all digital products.
Note: Due to the digital nature of our products, purchased credits are non-refundable. If a generation fails after spending credits, those credits are restored automatically.
For our subscription plans (monthly, quarterly, or yearly billing):
Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to the service until the end of your current billing period.
Credit Refunds
Purchased credits are non-refundable and cannot be exchanged for cash. If a story generation fails after credits are spent, the credits are restored to your account automatically.
Free Trial Conversion
Free trial credits do not create a cash refund right. If you subscribe, you can cancel anytime and keep access until the end of the paid billing period.
Annual Subscriptions
For annual subscription plans, you can cancel anytime and keep access until the end of the paid billing period; unused credits are not refunded for cash.
For individual digital story purchases (one-time purchases, not part of a subscription):
Technical Issue Guarantee
If your story fails to generate, credits are restored automatically. If a technical issue prevents access to a purchased story, contact support and we will help restore access.
Technical Issues
If you experience technical issues that prevent you from accessing your purchased digital story, please contact our support team. We will work to restore access or restore affected credits where applicable.
To get help with a billing, credit, or access issue, please follow these steps:
Find your order number in "My Orders" in your account
Email our support team with your order number and the issue you experienced
Our team will review your request and confirm the outcome by email
Contact our support team at support@nanhekissey.com
Tip: For faster processing, please include your order number, affected story, and issue details when contacting support.
Support Review
Once we receive your request, we will review the issue within 3-5 business days.
Bank Credit Timeline
If credits must be restored, they are added back to your account after review or automatically when our generation system records a failed chargeable attempt.
Total Timeline
For support-reviewed issues, you will receive email confirmation when the case is resolved.
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Cards | 5-7 working days after approval |
| UPI/Digital Wallets | 2-3 working days after approval |
| Net Banking | 5-7 working days after approval |
| International Payments | 10-15 working days after approval |
Important: We reserve the right to deny refund requests that do not comply with the above policy.
The following situations may not be eligible for refunds:
Note: We evaluate each refund request on a case-by-case basis and may make exceptions in special circumstances. Please contact our support team if you have a unique situation.
If you have any questions about our Returns and Refund Policy, please contact us:
We're here to help! Our customer support team is available Monday to Saturday, 9:00 AM to 6:00 PM IST. We aim to respond to all inquiries within 24 hours.
Last Updated: 9th August 2026 | Version 1.0
This Refund Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future.