Frequently Asked Questions

Our AI Stories are uniquely designed to combine entertainment with valuable life lessons. Each story features your child as the main character and is crafted to be the perfect length for bedtime reading. The stories are engaging enough to capture imagination but gentle enough to prepare for sleep. Most importantly, each story teaches an important value or life lesson in a way that children can understand and relate to.

Our daily subscription delivers a fresh, personalized bedtime story to your account every day. You can choose to receive stories that focus on specific values you want to teach, or let us rotate through important life lessons. Each story is personalized with your child's name and preferences, making the learning experience more impactful. You can access today's story and your entire library through our website or app, making bedtime reading convenient whether you're at home or traveling.

Our stories cover a wide range of important values and life lessons, including: Character Values (Honesty, kindness, responsibility, courage, perseverance, gratitude), Social Skills (Sharing, friendship, empathy, cooperation, respecting differences), Emotional Intelligence (Understanding feelings, managing emotions, building resilience), and Practical Life Lessons (Trying new foods, bedtime routines, safety rules, environmental awareness). Each story includes gentle discussion prompts to help parents reinforce the lesson being taught.

Our AI-powered system creates stories that feature your child as the main character, incorporating their name, age, and interests. You can also specify values you'd like to focus on, favorite activities, and even friends or pets to include. The personalization makes the stories more engaging and helps children better absorb the lessons being taught, as they can see themselves making good choices and experiencing positive outcomes.

Yes! All subscription plans include the ability to download stories as PDFs that you can print at home. For special favorites, we also offer professional printing services where you can order a beautifully bound physical book of any story in your library. Many parents create collections of their child's favorite stories or order printed copies as gifts for grandparents.

Our app includes a parent dashboard with a 'Values Guide' that explains age-appropriate values and when children are developmentally ready to understand different concepts. We also offer a simple assessment that helps identify values that might be most beneficial for your child right now. Many parents also choose values based on current challenges their child is facing, like sharing with a new sibling or managing big emotions.

Our stories are carefully crafted to be the perfect length for reading - typically 5-7 minutes for younger children (ages 2-5) and 7-10 minutes for older children (ages 6-10). This is based on child development research about attention spans and what makes for an effective reading experience. Each story has a clear beginning, middle, and end with a gentle wind-down that helps prepare children for sleep.

Absolutely! We offer one free personalized story so you can experience the quality and impact of our AI Stories before subscribing. Simply create an account, enter your child's details, and select a value you'd like the story to focus on. You'll receive a complete personalized story with illustrations that you can read with your child to see how they respond.

You can easily manage your subscription through your account settings. There are no long-term commitments, and you can cancel at any time with just a few clicks. If you cancel, you'll maintain access to all stories in your library until the end of your current billing period. You can also upgrade, downgrade, or pause your subscription as needed. We're flexible because we understand that family needs change.

Our stories are designed for children ages 2-10, with content tailored to be age-appropriate. When you set up your account, you'll specify your child's age so we can provide stories with appropriate vocabulary, themes, and complexity. For families with multiple children of different ages, we can create versions of the same story adjusted for each child's developmental level, making bedtime reading work for everyone.

Consistent bedtime routines help children feel secure and prepare their bodies and minds for sleep. Our stories are designed to be a calming part of this routine, with engaging beginnings that capture attention, meaningful middles that teach values, and gentle, soothing endings that signal it's time to sleep. Many parents report that their children look forward to their special story time, making the entire bedtime process smoother and more enjoyable for everyone.

Yes! We offer stories in all 52 languages: English, Hindi, Spanish, French, German, Japanese (Top Languages); Italian, Portuguese, Russian, Dutch, Polish, Swedish, Danish, Norwegian, Finnish, Greek, Czech, Romanian, Hungarian, Ukrainian (Europe); Bulgarian, Croatian, Serbian, Slovak, Slovenian, Catalan (More Europe); Chinese (Simplified), Chinese (Traditional), Korean, Indonesian, Malay, Thai, Vietnamese (Asia); Arabic, Turkish, Hebrew, Persian, Urdu (Middle East); Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia, Assamese, Sanskrit, Nepali (Indian Languages); Swahili, Filipino (Africa & Philippines). You can select your preferred language when creating a story, and all content will be generated in that language including text, cultural context, and storytelling style. This supports bilingual families and helps children learn new languages through engaging stories.

We take data privacy very seriously, especially when it comes to children's information. All personal data is encrypted and stored securely. We never share your information with third parties without your explicit consent, and we never use children's data for marketing purposes. Our platform is fully COPPA-compliant (Children's Online Privacy Protection Act). Please review our Privacy Policy for complete details on how we protect and use your information.

COPPA (Children's Online Privacy Protection Act) is a US law that protects children under 13 online. We comply by: (1) Requiring parental consent during signup - only parents/guardians 18+ can create accounts, (2) Collecting minimal child data - only first name, age, and optional preferences needed for story personalization, (3) Never using children's data for marketing or advertising, (4) Giving parents full control to review, delete, or modify their child's information anytime, (5) Using secure, encrypted storage for all data. Parents can exercise their rights by emailing privacy@nanhekissey.com.

If you're in the EU, UK, or Switzerland, GDPR gives you these rights: Right of Access (get a copy of your data), Right to Rectification (correct inaccurate data), Right to Erasure ('right to be forgotten'), Right to Restrict Processing, Right to Data Portability (download your data), Right to Object, and Right to Withdraw Consent. You can exercise these rights through your Profile Settings or by emailing privacy@nanhekissey.com. We process data based on consent, contract performance, legal obligations, or legitimate interests.

California residents have special rights under CCPA: Right to Know (what personal info we collect and how it's used), Right to Delete (request deletion of your data), Right to Opt-Out (of sale of personal info - note: we don't sell personal data), and Right to Non-Discrimination (we won't treat you differently for exercising rights). You can submit requests via email to privacy@nanhekissey.com or through your account settings. We respond within 45 days.

Under India's Digital Personal Data Protection Act 2023, you have: Right to Access (obtain summary of your data), Right to Correction (fix inaccurate data), Right to Erasure (request deletion), Right to Grievance Redressal (lodge complaints), and Right to Nominate (designate someone to exercise rights on your behalf). We process data based on your consent, which you can withdraw anytime. Our Grievance Officer can be reached at privacy@nanhekissey.com and will respond within 30 days.

You can download all your personal data anytime from your Profile page. Go to My Profile → Data & Privacy section → click 'Download Data'. This exports a JSON file containing: your account information, profile details, children profiles, all stories created, order history, credits, and cookie consent history. This fulfills your 'Right to Data Portability' under GDPR and similar privacy laws. The download is instant and includes all data we have about you.

To delete your account: Go to My Profile → Data & Privacy section → click 'Delete Account'. You'll need to type 'DELETE' to confirm. This will permanently remove: your profile, all children profiles, all stories, order history, and credits (non-refundable). The deletion is processed within 30 days as per our data retention policy. Some data (like payment records) may be retained for 7 years for legal/tax compliance. You can also email privacy@nanhekissey.com with subject 'Account Deletion Request'.

We use cookies to improve your experience. Essential cookies (always on) are required for the site to function. You can choose to enable/disable: Analytics cookies (help us understand usage), Marketing cookies (for relevant ads), and Functionality cookies (remember preferences). You can manage preferences anytime via the 'Cookie Settings' link in our footer. We honor Do Not Track signals from your browser. All cookie choices are logged with timestamps for compliance. See our Cookie Policy for full details.

We require parental consent because: (1) Our service creates personalized stories for children, (2) COPPA requires verifiable parental consent before collecting any child data, (3) We want to ensure parents are aware of and control their child's information. During signup, you must confirm you are 18+ and a parent/legal guardian. This protects children's privacy and gives parents full visibility and control over how their child's information is used in story creation.

Our customer support team is available 7 days a week from 8am to 8pm EST. You can reach us via email at support@nanhekissey.com, through our contact form on the website, or via live chat in our app. We also offer scheduled video support sessions for parents who need help maximizing the educational impact of our stories. We aim to respond to all inquiries within 12 hours.